Refund and Returns Policy

30-day returns

You may request a return within 30 days of delivery. Please contact us with your order number and the item you wish to return before sending anything back.

For a change-of-mind return, please keep the item in its original condition with its included accessories and packaging. We will provide return instructions and confirm any applicable return-shipping arrangements before you send it.

Damaged, defective, or incorrect items

Please contact us promptly if your item arrives damaged, defective, or incorrect. Include a description of the problem and photos where helpful so we can review it and arrange an appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Contact us

Contact Jack to request a return or ask about an order. Please do not send a return to a supplier or manufacturer without our instructions.

This policy does not limit any rights provided by applicable law.